ABOUT VIP HOSPITALITY

Our Purpose | Vision | Misson

About VIP Hospitality

VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Since 2004, our “people first” culture has proven successful in focusing on aviation travel safety, security, and service quality as we endeavor to be the ambassador for your customers during their journey.

Happy customers are your biggest advocates and can become your most successful brand influencers. “It can cost five times more to attract a new customer, than it does to retain an existing one. Plus, increasing customer retention rates by 5% can increase your profits by 25% to 95%.” We will assist you with your customer loyalty efforts by going above and beyond for your clients with our absolute focus on the human touch.

In addition, we will localize our service competencies to match your unique business needs and help drive your differentiated success. Your expertise as an airport is providing a modern, comfortable, and efficient facility for travel. As an airline, it is ensuring a positive experience while moving guests safely between geographies. Let us help you change the way people travel, create customers that are your loyal promoters and show you the VIP Hospitality difference.  VIP Hospitality.  We value individual people.

  • TSA, CBP and Security trained at checkpoints

  • Extensve Employee Training programs

  • 60% of Lead Supervisor and Ambassador staff are female

  • Diverse Employees with Intercultural Competency Training

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Languages + ASL
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Years Experience
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Countries Represented
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Airport Experiences

Who We Are

We are a group of seasoned, like minded, global customer service professionals with decades of operational experience in aviation.

We are proven to be successful in creating customer service training standards utilizing Q-Principle, a proven industry leader, that allows “fostering self-accountability and understanding while connecting with “the very core” of human value such as family, happiness and life balance.”

We have made it our mission to provide a vision of customer service to our associates, and have duplicated it to success for our clients many times over.

Why Are We Different?

We understand our strengths. We know our wheelhouse is valuing individual people, inclusive of clients, associates and most important, customers.

Although we have many proven services, we don’t try to be more than we are. We concentrate on our associate’s training, knowing that everything grows from there, both for clients, but also passenger satisfaction.

We teach our associates to “CARE”

  • C – Commitment to Excellence

  • A – Active and Helpful

  • R – Reliable and Professional

  • E – Engaging and Kind

Our Core Values

We understand our strengths. We know our wheelhouse is valuing individual people, inclusive of clients, associates and most important, customers.

Although we have many proven services, we don’t try to be more than we are. We concentrate on our associate’s training, knowing that everything grows from there, both for clients, but also passenger satisfaction.

We promise that our performance is a reflection of our pride, commitment and unparalleled integrity, just as we respect ourselves and our loved ones at home.

We matter because we make a difference to our passengers, co-workers, and internal customers to lift their spirit.

We excel in every engagement, one interaction and one smile at a time to create a welcoming feeling of belonging and importance.

We stand for pride, integrity, respect, honesty, fairness and self-accountability, and where our passion and authenticity play a constant role in fulfilling expectations through human engagement and genuine care.

Meet Our Executive Leadership Team

Our leadership team is made up of committed customer service professionals with 100+ years of experience in both hospitality and airport environments.

Michael Workman

Michael Workman brings 23 years’ of management experience; 23 years’ aviation experience; 16 years’ as a business owner to VIP Hospitality. He has a successful history in building strategic partnerships, assessing business opportunities, and evaluating the impact to the organization and supply-chain. He is skilled in service and training development within the organization and various tier levels. He has a strong customer service background and brings exceptional communication and presentation skills into every program.

Gregory Worrell

Gregory Worrell brings 40+ years of management experience; 15 years as a business owner; 2 years of sales experience to VIP Hospitality. He has a successful history in operations/facility management and managing large-scale special events. He brings a long history of expertise in creating and managing budgets, providing metrics that convey insight from data, management of multiple concurrent projects, and strategic administration of staff operations. Gregory leads with a strong focus on the achievement of goals and objectives, and excels in training and mentoring staff.
Sothan Luc

Justin brings 14 years of multi-unit Operational Strategy, and Leadership Management to VIP Hospitality. He is an accomplished professional with diversified expertise leading operational strategy through business insight and data analytics, Human Resource initiatives driving Talent assessment and leadership development, as well as financial strategy to support bottom line growth. He leads with a Team first approach, with an emphasis on leadership productivity to focus execution and accomplish goals.

Mark Leslie

Mr. Leslie brings 7 years’ of operational and HR management experience to VIP Hospitality. His responsibilities have managing multi-cultural, multi-lingual teams at SEA in FIS, to managing processes and the office  at VIP Hospitality. His responsibilities for the VIP team include HR, Recruiting, Diversity Management, Contracts Management, Training, and work as an Analyst.