ABOUT VIP HOSPITALITY

Our Purpose | Vision | Misson

About VIP Hospitality

  • TSA, CBP and Security trained at checkpoints

  • Extensve Employee Training programs

  • 60% of Lead Supervisor and Ambassador staff are female

  • Diverse Employees with Intercultural Competency Training

0
Languages + ASL
0
Years Exerience
0
Countries Represented
0
Airport Experiences

Who We Are

Why Are We Different?

We understand our strengths. We know our wheelhouse is valuing individual people, inclusive of clients, associates and most important, customers.

Although we have many proven services, we don’t try to be more than we are. We concentrate on our associate’s training, knowing that everything grows from there, both for clients, but also passenger satisfaction.

We teach our associates to “CARE”

  • C – Commitment to Excellence

  • A – Active and Helpful

  • R – Reliable and Professional

  • E – Engaging and Kind

Our Core Values

We understand our strengths. We know our wheelhouse is valuing individual people, inclusive of clients, associates and most important, customers.

Although we have many proven services, we don’t try to be more than we are. We concentrate on our associate’s training, knowing that everything grows from there, both for clients, but also passenger satisfaction.

We promise that our performance is a reflection of our pride, commitment and unparalleled integrity, just as we respect ourselves and our loved ones at home.

We matter because we make a difference to our passengers, co-workers, and internal customers to lift their spirit.

We excel in every engagement, one interaction and one smile at a time to create a welcoming feeling of belonging and importance.

We stand for pride, integrity, respect, honesty, fairness and self-accountability, and where our passion and authenticity play a constant role in fulfilling expectations through human engagement and genuine care.

Meet Our Team

Our leadership team is made up of committed customer service professionals with 100+ years of experience in both hospitality and airport environments.

Michael Workman

Michael Workman brings 23 years’ of management experience; 23 years’ aviation experience; 16 years’ as a business owner to VIP Hospitality. He has a successful history in building strategic partnerships, assessing business opportunities, and evaluating the impact to the organization and supply-chain. He is skilled in service and training development within the organization and various tier levels. He has a strong customer service background and brings exceptional communication and presentation skills into every program.

Gregory Worrell
Gregory Worrell brings 40+ years of management experience; 15 years as a business owner; 2 years of sales experience to VIP Hospitality. He has a successful history in operations/facility management and managing large-scale special events. He brings a long history of expertise in creating and managing budgets, providing metrics that convey insight from data, management of multiple concurrent projects, and strategic administration of staff operations. Gregory leads with a strong focus on the achievement of goals and objectives, and excels in training and mentoring staff.
Sothan Luc

Sothan Luc brings 14 years’ of operational management experience to VIP Hospitality. He has particular skill sets in both technical environments and business. Sothan has built his career on managing customer experiences, processes development and financial objectives. He has a strong customer service background and is known for managing teams effectively, while paying close attention to detail and system processes.

Mark Leslie

Mr. Leslie brings 7 years’ of operational and HR management experience to VIP Hospitality. His responsibilities have managing multi-cultural, multi-lingual teams at SEA in FIS, to managing processes and the office  at VIP Hospitality. His responsibilities for the VIP team include HR, Recruiting, Diversity Management, Contracts Management, Training, and work as an Analyst.

Richard Peterson

Cody Michelle Herrington brings nearly 20 years of customer service experience to VIP Hospitality~ with over a decade in Management and Training at the hourly, management, and multi-unit management levels. Her passion for both creating and facilitating learning experiences has provided a foundation for her career both in academia and in industry. Her training programs are tailored specifically to meet the needs of her various learners, and they promise to be informative, relevant, creative, hands-on, and fun, all while encouraging excellence and providing a top-tier customer service experience. She prides herself on her ability to create training programs that cross modalities and are accessible to all employees.