ABOUT VIP HOSPITALITY
Our Purpose | Vision | Misson
About VIP Hospitality
VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Since 2004, our “people first” culture has proven successful in focusing on aviation travel safety, security, and service quality as we endeavor to be the ambassador for your customers during their journey.
Happy customers are your biggest advocates and can become your most successful brand influencers. “It can cost five times more to attract a new customer, than it does to retain an existing one. Plus, increasing customer retention rates by 5% can increase your profits by 25% to 95%.” We will assist you with your customer loyalty efforts by going above and beyond for your clients with our absolute focus on the human touch.
In addition, we will localize our service competencies to match your unique business needs and help drive your differentiated success. Your expertise as an airport is providing a modern, comfortable, and efficient facility for travel. As an airline, it is ensuring a positive experience while moving guests safely between geographies. Let us help you change the way people travel, create customers that are your loyal promoters and show you the VIP Hospitality difference. VIP Hospitality. We value individual people.
Who We Are
We are a group of seasoned, like minded, global customer service professionals with decades of operational experience in aviation.
We are proven to be successful in creating customer service training standards utilizing Q-Principle, a proven industry leader, that allows “fostering self-accountability and understanding while connecting with “the very core” of human value such as family, happiness and life balance.”
We have made it our mission to provide a vision of customer service to our associates, and have duplicated it to success for our clients many times over.
Why Are We Different?
We understand our strengths. We know our wheelhouse is valuing individual people, inclusive of clients, associates and most important, customers.
Although we have many proven services, we don’t try to be more than we are. We concentrate on our associate’s training, knowing that everything grows from there, both for clients, but also passenger satisfaction.
We teach our associates to “CARE”