ABOUT VIP HOSPITALITY

Our Purpose | Cause | Passion

About VIP Hospitality

VIP Hospitality knows that increasing your customer retention by just 5% can increase profits by 25-95%. We assist you with that, as a partner, by excelling in every customer centric touchpoint that your airline or airport has during passenger travel.

Since 2008, our “people first”culture has proven successful in focusing on aviation travel safety, security and service quality as we endeavor to be the ambassador for your customers during their wayfinding. As a segue, happy customers are your biggest advocates and can become your most successful sales team.

Your expertise as an airport is providing a modern facility for travel, and as an airline, it’s moving passengers safely from A to Z. Our wheelhouse is in being your advocate, as we value individual people, and making that customer retention happen for you.

  • TSA, CBP and Security trained at checkpoints

  • Extensve Employee Training programs

  • 60% of Lead Supervisor and Ambassador staff are female

  • Diverse Employees with Intercultural Competency Training

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Languages + ASL
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Years Exerience
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Countries Represented
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Airport Experiences

Who We Are

We are a group of seasoned, like-minded, diverse operational and worldwide customer service training professionals, committed to excellence, with decades of hospitality experience in airport lounges, airline services hotels, fine dining, catering, and conference services.

We are proven to be successful in creating customer service training standards utilizing Q-Principle, a proven industry leader, that allows “fostering self-accountability and understanding while connecting with “the very core” of human value such as family, happiness and life balance.”

We have made it our mission to provide a vision of customer service to our associates, and have duplicated it to success for our clients many times over.

Why Are We Different?

We understand our strengths. We know our wheelhouse is valuing individual people, inclusive of clients, associates and most important, customers.

Although we have many proven services, we don’t try to be more than we are. We concentrate on our associate’s training, knowing that everything grows from there, both for clients, but also passenger satisfaction.

We teach our associates to “CARE”

  • C – Commitment to Excellence

  • A – Active and Helpful

  • R – Reliable and Professional

  • E – Engaging and Kind