OUR SERVICES
We Value Individual People
We value our customers above all
The VIP Hospitality Difference
VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Since 2004, our “people first” culture has proven successful in focusing on aviation travel safety, security, and service quality as we endeavor to be the ambassador for your customers during their journey.
Happy customers are your biggest advocates and can become your most successful brand influencers. “It can cost five times more to attract a new customer, than it does to retain an existing one. Plus, increasing customer retention rates by 5% can increase your profits by 25% to 95%.” We will assist you with your customer loyalty efforts by going above and beyond for your clients with our absolute focus on the human touch.
In addition, we will localize our service competencies to match your unique business needs and help drive your differentiated success. Your expertise as an airport is providing a modern, comfortable, and efficient facility for travel. As an airline, it is ensuring a positive experience while moving guests safely between geographies. Let us help you change the way people travel, create customers that are your loyal promoters and show you the VIP Hospitality difference. VIP Hospitality. We value individual people.
Profit comes from maximizing customer retention
Your customers are your passengers. We minimize your passenger service challenges by taking a “value individual people” approach so they can travel safely, on time, and stress free for a positive experience that they will remember you for. We do that for you at each of our following sample travel centric touch points.
- Airline Passenger Service & Operations
- Baggage Handling Services, Lost & Found
- Guest Services & Wayfinding
- Skycap Services
- Meet & Greet
- Interpreters
We help your customers manage their travel experience
Did you know “Almost half of travelers believe an airline trip doesn’t start until they have left the airport.” Travelers reported they find their airport experiences more stressful than work and as stressful as moving homes. VIP Hospitality maximizes customer service to help your travelers feel emotionally calm, confident, and relaxed and looks to minimize the anxiety through the following offerings.
- International Arrivals Facilities & Associated Services
- Checkpoint & Queue Management
- Checkpoint Premium Lane Operation
- Ticketing & Access Verification
- Facilities & Custodial Operations
- Landside: Taxi, Ride Share, Shuttle Queue & Wayfinding
- Conference Center Services
Safety and security with a smile
Our security services include International Arrivals, TSA Checkpoint and aircraft security. Our diverse and detail oriented team is a customer service driven team, speaks multiple languages and is trained in intercultural competence. Safety and security with a strong sense of service and a smile are the motto’s for our training.
- Exit Control Lanes
- TSA Divestiture Operations
- Secured Aircraft
- Secured Areas
- Door Guarding
Premium Lounge Services
Consider your airport time as part of your trip, not a period that has to be endured. To assist with that, our lounge management team, having operated in 25 domestic and international lounges, caters not only to the business traveler and their productivity and connectivity needs, but also offers an oasis to the everyday traveler thru exceptional personalized hospitality, a calm haven and an all-inclusive premium quality food and beverage program. Our team’s decades of experience in catering and conference event planning can create ad hoc special events to meet any need.
- Food & Beverage Management Services
- Reception & Front Desk Guest Services
- Special Event Management
- Consulting
Trusted Partners
We have partnered with Highline College, offering employment opportunities to well-trained students emerging from the school’s HOST Hospitality & Tourism Management program. Our aim is to provide a challenging international customer service work experience for their bright and keen hospitality students and recent graduates. We believe strongly in the importance of formal education within the community and we proudly support the rising star candidates developed in the HOST program at Highline.
We are proud to partner with the Safe Jobs Collaborative (SJC), which is a network of employers and social service agencies sharing the common goal of employing more survivors of human trafficking and individuals at risk of being trafficked. By leveraging community resources and bridging relationships between social service providers and employers, BEST aims to reduce barriers to employment for Safe Jobs Collaborative participants.
Q-Principle has earned a global reputation as one of the most effective and successful coaching company working with staff and leadership in many countries and for the most pristine company in their resected fields. Q-Principle has proudly partnered with VIP Hospitality and designed a Service Masterclass Academy, specifically tailored to the aviation sector and the designated responsibilities for each segment of VIP at the Airports.
Testimonals
“VIP Hospitality have done an outstanding job here in Seattle. They always strive to deliver an upgraded level of service to all airport and airline customers. It is this focus on excellence that sets them apart in a very crowded field. Their management have extensive airline and airport experience, so they understand the challenges that come with a busy airport operation. I have no hesitation in recommending them for future business opportunities”.
Airport Services Manager, Emirates“VIP Hospitality has been a great service partner for us! They are very professional, responsive, and have a solid leadership team! With VIP Hospitality as our service partner, we have a great peace of mind with our airport operations.”
General Manager, Seattle-Tacoma Airline Consortium“VIP Hospitality is a wonderful partner with high integrity, experience in airline and airport operations, customer service oriented and very professional in a wide range of support staffing areas. The Port of Seattle, Seattle-Tacoma International Airport has worked closely with VIP Hospitality through many changes and growing pains over the years, and VIP has met every challenge. VIP continues to support the Port of Seattle with exemplary business minded decisions and in a proactive and adaptive manner. I highly recommend VIP Hospitality for any airport or airline support staff services needed in the future.”
Senior Manager Airport Terminal Operations, SEA