The VIP Hospitality Difference
VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Since 2004, our “people first” culture has proven successful in focusing on aviation travel safety, security, and service quality as we endeavor to be the ambassador for your customers during their journey.
Happy customers are your biggest advocates and can become your most successful brand influencers. “It can cost five times more to attract a new customer, than it does to retain an existing one. Plus, increasing customer retention rates by 5% can increase your profits by 25% to 95%.” We will assist you with your customer loyalty efforts by going above and beyond for your clients with our absolute focus on the human touch.
In addition, we will localize our service competencies to match your unique business needs and help drive your differentiated success. Your expertise as an airport is providing a modern, comfortable, and efficient facility for travel. As an airline, it is ensuring a positive experience while moving guests safely between geographies. Let us help you change the way people travel, create customers that are your loyal promoters and show you the VIP Hospitality difference. VIP Hospitality. We value individual people.
Profit comes from maximizing customer retention
Your customers are your passengers. We minimize your passenger service challenges by taking a “value individual people” approach so they can travel safely, on time, and stress free for a positive experience that they will remember you for. We do that for you at each of our following sample travel centric touch points.
- Airline Passenger Service & Operations
- Baggage Handling Services, Lost & Found
- Guest Services & Wayfinding
- Skycap Services
- Meet & Greet
We help your customers manage their travel experience
Did you know “Almost half of travelers believe an airline trip doesn’t start until they have left the airport.” Travelers reported they find their airport experiences more stressful than work and as stressful as moving homes. VIP Hospitality maximizes customer service to help your travelers feel emotionally calm, confident, and relaxed and looks to minimize the anxiety through the following offerings.
- International Arrivals Facilities & Associated Services
- Checkpoint & Queue Management
- Checkpoint Premium Lane Operation
- Ticketing & Access Verification
- Facilities & Custodial Operations
- Landside: Taxi, Ride Share, Shuttle Queue & Wayfinding
- Conference Center Services
Safety and security with a smile
Our security services include International Arrivals, TSA Checkpoint and aircraft security. Our diverse and detail oriented team is a customer service driven team, speaks multiple languages and is trained in intercultural competence. Safety and security with a strong sense of service and a smile are the motto’s for our training.
- Exit Control Lanes
- TSA Divestiture Operations
- Secured Aircraft
- Secured Areas
- Door Guarding
Premium Lounge Services
Consider your airport time as part of your trip, not a period that has to be endured. To assist with that, our lounge management team, having operated in 25 domestic and international lounges, caters not only to the business traveler and their productivity and connectivity needs, but also offers an oasis to the everyday traveler thru exceptional personalized hospitality, a calm haven and an all-inclusive premium quality food and beverage program. Our team’s decades of experience in catering and conference event planning can create ad hoc special events to meet any need.
- Food & Beverage Management Services
- Reception & Front Desk Guest Services
- Special Event Management